Nevada Department of Motor Vehicles offices are seeing a significant number of customers not showing up for their scheduled appointments.
Of the 93,000 appointments booked in June at DMV offices statewide, only 52% of clients showed up.
The number of missed appointments in addition to staffing shortages at DMV Nevada locations led the agency to turn away many walk-in clients.
“The benefit of making an appointment is that you know you will be served,” Robin Allender, administrator of the DMV field service division, said in a statement. “Appointments are our first priority, with appointments being attended to when we don’t have an appointment in the queue.”
At the end of June, the DMV had 60 vacancies in its Las Vegas Valley offices and 30 vacancies in the Reno office. A New Hire Academy with 35 employees starts next week, and another is planned for August. Those interested in working for the agency should visit dmv.nv.gov/jobs.
The DMV’s daily walk-in client cap is determined by the number of windows an office opens.
“See if you can complete your transaction online first,” Allender said. “If you have to come, make an appointment.
Southern Nevada offices wait an average of 30 days for an appointment.
Customers who cannot make an appointment are being asked by DMV officials to cancel their spot. Scheduled appointment slots that are canceled are immediately available for other motorists to reserve.
Appointments can be made online at dmv.nv.gov/appointments.htm.